Can't download my business invoice
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04-10-2022 09:17 AM
Hi,
I am trying to download my monthly invoice but the system is saying the file is too large to download. Not had this problem in previous months and nothing has changed for the file to become too large??
Please advise how I can get hold of an electronic copy of my invoice.
Thanks.
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04-10-2022 11:53 AM
Hi @pkhatri
Could you try downloading it from the My EE desktop site on another device please?
Chris
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06-10-2022 07:24 AM
I'm having the exact same issue, and I'm also trying to download from the desktop site as Christopher has suggested. Could someone explain how to get the bill please? I need it for our monthly vat returns.
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06-10-2022 09:26 AM
Have you tried on more than one device or browser, @Starmiltifuels?
Chris
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18-10-2022 09:29 PM
I'm having the same issue and have tried on more than one device, please advise where the download button has gone
Jane
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19-10-2022 07:41 AM
Thanks for coming to the community, @janeboyce.
Is this happening on both the app and the browser?
Jon
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25-10-2022 02:47 PM
The option has been removed by the genious brains at EE.
You can no longer download your invoice.
You need mobile manager which is only available to new customers at the moment.
EE cut off the downloading option before providing an alternative to getting your invoice.
The only way to get an invoice is to call in and pray they send you one, which they dont.
More rubbish badly thought out customer service from EE
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06-11-2022 01:22 PM
How ridiculous is this on a business contract and you cant get a VAT invoice !
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06-11-2022 01:43 PM
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10-11-2022 08:14 AM
I'm unable to download any historical invoices too. I need them for the accounts.
