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scam text message re bill

Wellsie
Investigator
Investigator

Just had a text saying unable to process my bill I’m assuming it’s a scam  As bill already been taken!!! Not clicking on that link 

288 REPLIES 288
XRaySpeX
EE Community Star
EE Community Star

@Tibbo , @Katie_B : It didn't seem to submit! You can't tell. I'd change that pwd everywhere you use it.

 

Did it only ask for name & address w/out any bank details? That would be unusual.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Thankyou, yes it did ask for my date of birth, account details and card number too.

However I only put in my credit card details  ( no personal bank account information)with date of birth and it then seem to freeze on the date of birth.

I have cancelled my credit card and yes I will change my password too.

Thankyou for your advice.

XRaySpeX
EE Community Star
EE Community Star

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Thanks have just received one and forwarded

Both my husband and myself have just received the same text. I have forwarded it to the above number. 

Katie_B
EE Community Support Team

Thank you for reporting this @MichB.

 

Have a lovely weekend, 

 

Katie 🙂

Screenshot_20201004-175355.png

Yes I've just had the same but deleted it before sending to EE 

Jon_K
Former EE Employee

Hi @Polderman90.

 

Welcome to the community.

 

Thanks for letting us know about this, I'm glad you deleted it and didn't follow the link.

 

If you get any similar messages in future, please forward them onto 7726 and delete them.

 

Jon

ChrisB56
Visitor

Hi 

 

just received a similar text didn’t click on link

 

Christopher_G
EE Community Support Team

Hi @ChrisB56

 

Welcome to the community.

 

Could you forward the message to 7726 so that it can be investigated please?

 

Chris