content Lock

[Marlan]

I'm trying to unlock content lock. I need help.

[Chris_B]

@Marlan  You need to call customer services and with a credit card by a refundable token or you have to go to an EE store with photo ID and make this request there. 

[XRaySpeX · Accepted solution]

@Marlan : Are you on contract or PAYG?

• On Contract: Follow Switching Content Lock OFF or ON .
• On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

[kays1986]

Yes please

[Leanne_T]

Morning @kays1986 

Please see our How do I turn on parental controls on my device? Help page, for full details on content lock and how to remove this 🙂

Thanks. 

Leanne.

[Alan_othman]

Can you please help me unlock 18+ content

[XRaySpeX]

@Alan_othman : Read this thread you latched onto. 

[Nathanfinley]

I would like to remove content lock

[Katie_B]

Hello @Nathanfinley. 

You can remove content lock within your My EE account as long as you are the account holder. 

Katie

[mariuslupu89]

unlock my content lock