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Received A EEMMS message. Wonder if it's legit.

dfod
Investigator
Investigator

Hi all, 

I received a message from https://get.mms.ee.co.uk/ee/ overnight asking for my mobile number and the included password saying I had a message from them for a MMS. The sender is a contact of mine but when I try to pick up the message, the message cant be found. Is this genuine? Is there any type of delay in receiving the message. I'm a bit worried. Thanks for any help. 

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

Yes, it is a genuine EE link to a repository of MMS sent to you when your device is not set up for MMS. However it sometimes give false notifications.

For most phones, you can download the MMS settings needed from the online set up tool , so you can receive MMS directly w/out being directed to EE's d/load site.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

7 REPLIES 7
Katie_B
EE Community Support Team

Hello @dfod

This is a legit text from EE. 

Katie

dfod
Investigator
Investigator

Thanks for your response Katie. Just a follow up. I spoke to the contact who this MMS was supposedly from and they said that they hadn't messaged me last night. This leads me to believe that this is in fact a scam or mistake somewhere along the line. Could my contacts phone be the one that has been scammed in some form or another? 

Thanks.

Katie_B
EE Community Support Team

Hi @dfod

Thanks for getting back to me. 

Are you aware if they have sent a text that could include an Emoji or anything that could pass for a picture message?

Katie

dfod
Investigator
Investigator

Hey Katie,

They said that they hadn't sent anything to me at all last night. No messages or anything. Bizarre.

XRaySpeX
EE Community Star
EE Community Star

Yes, it is a genuine EE link to a repository of MMS sent to you when your device is not set up for MMS. However it sometimes give false notifications.

For most phones, you can download the MMS settings needed from the online set up tool , so you can receive MMS directly w/out being directed to EE's d/load site.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Thank you for the follow up reply XRaySpeX.

Even if I wanted to use the online set up tool, Iphone isn't on there. 

 

Schockwave
EE Community Star
EE Community Star

@dfod , if you click on settings and then go down to messages and click on it, see if MMS is on, it sounds like it has not been enabled.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.