Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 5413 Views
  • 2 replies
  • 1 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 3624 Views
  • 0 replies
  • 1 Helpful

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for.   The curre...

Sorcha by Former EE Community Manager
  • 153914 Views
  • 0 replies
  • 111 Helpful

Content unlock didn't work

Hello, I got a sim card a few days ago and topped up £30 to get 100gb of data. I topped up over the phone and they also created my account at the same time, that worked fine. Yesterday, I went into a store to turn off the content lock on my number- t...

MariaR98 by Explorer
  • 2231 Views
  • 4 replies
  • 1 Helpful

Lapsus$ Text

Did anyone else receive this strange text message this morning? We are LAPSUS$, remember our name, we have your userdata. we have EE's, BT and Orange source code. If EE pay us 4 millions USD in XMR before the 20th august, we will delete everything fr...

Proof of ID

I can write this review but impossible to get myself verified om FB messenger to get notified for PS5 .Really 

Marten by Explorer
  • 536 Views
  • 3 replies
  • 0 Helpful

EE Small Business Decision Maker role

have received a text message from EE stating your number has been nominated as the decision maker on your account.  Please reply to this message......Can you confirm whether this is a genuine text message please as it provides a link and I don't want...

Julie1703 by Investigator
  • 1707 Views
  • 11 replies
  • 2 Helpful

Re: Spam and phishing - How to stay safe and report it

2 texts from 1024 é@¥S$£Hi From EE. You've used 80% of your data which will refresh on 07.07. Don't worry it's impossible to go over your data limit as we'll text you when you h é@¥S$$it 100%. For more information see care.ee.co.uk/manage_data or, to...

Resolved! Fake Email spam but look pretty genuine

Scam e-mail are getting pretty convincing at a quick glance, luckily I always check the sender . Just a heads up for the people who aren't clued up on this sort of thing . 

Screenshot_20210808-075300_Outlook.jpg

How to unblock websites?

hiThere are complaints from users that the sites benaughty.com and flirt.com are not available.could you please provide us the reasons?

Resolved! Fake text???

Had a couple of text now from 1175 claiming to be EE offering unlimited data for £5, deleted them as didn't think it seemed legit. Real or Fake??? Thanks.

Andy208 by Investigator
  • 2056 Views
  • 7 replies
  • 3 Helpful