Security

EE Cyber Security powered by Norton

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Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Parental control

Hi how do I turn off 18+ restrictions

Phishing emails

Why am I receiving messages asking for payment of my bill, when it's showing paid on the app and in my bank? It's listing additional charges for non payment as well.

Discount offer phishing call

I just received call from withheld number offering a discount on my EE charges. When I asked to give my name and account number, he rang off

Re: content Lock

Can you explain why it keeps getting turned back on occasionally forcing me to call and get it turned back off?I have no intention of providing credit card details to "prove" my age because you guys have turned content lock back on without my consent...

SPAM messages and what are EE doing to prevent them

Recently I have been getting a lot of spam messages through my EE number, don't get them from my other numbers on other networks, just EEDo EE do anything to prevent these kind of spam messages, especially as they keep changing the source numberLates...

Resolved! Content lock

Ii don't have a bank card to unlock content lock is there any other way too do it

Resolved! I want to know a way that works to unlock 18+ contents on my phone

Scam telemarketer

I have a number that calls me a couple of times a day even though the number is blocked everything they call, What can I do to block them completely from calling me ever again, it usually starts about 8.30am most days...Thanks in advance for any help...

Scam numbers

Just had 3 phone calls from two different numbers within 10 minutes all claiming to be EE. Numbers are 0161 524 6602 and 0161 524 6233. They are claiming to offer 30% off your phone bill and when I questioned it they said because EE have had lots of ...

Emails from EE

Tried several times to receive new passcode by email from EE. No emails arrived after several tries even when speaking on phone with EE and checking it is my correct email address. She suggested I may have blocked their address. I checked notifica...