Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Scam call and E-mail

Hi,I have received a scam call from 02045867995 and an E-mail from <promotions@eemobilestore.com> about 30% promotion discount.Initially, I verified my details but later realized it was a scam.What should I do now as I have shared my name and address...

Resolved! Possible scam or legit EE Xmas giveaway text?

Hi, I received a text this morning apparently from EE offering me to be entered into a Christmas giveaway, I just had to click a link & opt in. It seems legit, text has EE logos, looks like other marketing texts I’ve received from EE, I tried googlin...

Resolved! Age restriction settings

I've recently purchased a new phone and transfered all my data etc to my new phone but I've noticed that some websites I cannot access as I have done previously. It states there is an age restriction setting. How do I get rid of this I feel I'm going...

Lost of spam calls since moving the EE

Recently moved to EE, about 6 weeks or so, and since then I’ve been plagued by spam calls. Surely it can’t be coincidence. anyone else have the same issue? When search for the numbers they come up as spam. does EE have a leak?

Resolved! Turn of parent control's and unlock safesearch

Resolved! Locked phone in error need PUK code

How do I get a PUK code? thanks..

Are they trying to SCAM me?

I got call from a mobile phone claiming to be EE and trying to keep me as a customer as they know I have been looking into changing providers. I got an email from this address EE@eemail.ee.co.uk asking me to share my screen, supposedly to share the ...

Another user on my plan ? Unknown

Another number comes up when I click upgrade I can’t see their details apart from what phone and plan they have but I added the number and it’s a young person from Southampton I’m from Darlington ???? not a clue why persons number is an option on ...

Resolved! Message saying added new mobile plan when we haven't

Hi there,I have received this message from 150 this morning:'Hi from EE. We've added £12 multi-line discount to your account because you've added a new mobile plan. Thanks.'My partner and I share our EE contract, he is the main account holder. He wen...

Password changed by someone else

Hi I have just received an email my password has changed. I have now changed it again. I cannot contact ee.