Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Resolved! Unblock over 18

Can you unblock sites over 18s tried going on a website wouldn't let me

Removing Safe Search (without credit card)

I want to know why I have to proof my age to remove Safesearch. I am clearly a EE member as such they know all my personal details. Also I don't own a credit card and haven't got time to go into EE shop to get it removed. EE knows I'm over 18. What's...

Resolved! 50% promotional deal off contract aka SCAM

Hello everyone guys I’m really a bit confused I’ve been called from a young south Asian woman about ee are doing a promotion at the moment where they have a selected certain people for 50% discount and I told her what’s her name I forgotten what it w...

Scam Discount call from Ephesus restaurant number 01603 625505

Answered as ID came up with Smart landline number ID Ephesus (Norwich) 01603 625505Asian man politely informing me I'm due a discount and upgrade on my phone plan (I don't have one) and can upgrade my phone. Said I don't want one thanks and call ende...

Resolved! Cloned?

For many years now I’ve been receiving texts & calls for the same person(that isn’t me!) now, for the last 3 weeks, I’ve been receiving ‘call backs’ from numbers I’ve never heard of. The last one was today 12.30pm, I would have to have made the call ...

Resolved! Random calls

Hi, I have just switched to EE and put a new sim and topped up and I havent yet given out my new number to anyone yet I have had 3 calls already 2 numbers I couldnt call back 1 was a London number and other was a mobile number and one I could call ba...

Resolved! Potential scam

I have just received a call from 07823 587678 saying he was from a promotional team at EE and could offer me a 40% discount. He then texted me a PIN and asked me for information about my bill. I was suspicious so did not give them any information. Pr...

3rd party fraudulent charges

Have just received a bill with £239.37 fraudulent extra charges over 11 days for a Sony account.Have phoned EE who just told me it was nothing to do with them and to speak to Sony, despite perpetuating fraudulent activity. The have put a block on any...

GDPR EE won’t stop spamming me

Anyone else found EE have completely ignored the fact you’ve requested no spam yet have started to receive spam texts again? It’s not the first time I’ve complained about this and it stopped for a while but in the last few weeks I’ve been getting the...

Poss scam

I stupidly gave my telephone number to a friends messenger request for it yesterday. She had been hacked! Now I don’t know what to do