Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10260 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 6791 Views
  • 0 replies
  • 1 Helpful

Hello

Hello I would like to remove age restrictions on my account please as I am 32 years of age 

No 3G

my mobile number has been deleted from my phone and now I can’t get onto my data 

Call from "EE"

I just had a call from someone purporting to work for EE, wanting to reduce my bill by 30%.  The number calling was 0118 328 7134 - is anyone able to verify whether this is genuine please?  I'm tending to think that if it looks too good to be true, i...

Identify fraud

 day 1Please help. My mother looked at her EE account as the direct debit came out this month £2 more. When she logged on she saw that her dd was increasing to £75+ and that a new phone had been ordered.  Obviously this isn’t her.  She is saying she ...

Joogles by Contributor
  • 1419 Views
  • 8 replies
  • 4 Helpful

EE allowed a scammer to sim jack my partner’s mobile number

I have raised a very serious complaint regarding my partner’s EE account and sent to phishing@ee.co.uk and abuse@ee.co.U.K. I am tweeting EE and being ignored, chasing that my complaint is being dealt with urgently. Due to a gross violation of GDPR, ...

Quantum ai scams

I registered for quantum AI , later realised it’s a scam that’s happend to thousands and now I get calls by diffferdnt numbers every day at least 20 times a day and I don’t know how to make it stop 

Spam messenger...

Good morning, I believe the attached text, number it's a spam. But it looks real as the website given it looks like to be ee. I checked this morning my bill and it all paid on the 12th so it is very suspicious. Also the text has been sent at 5:54 am....

Screenshot_20240825_065112_Messages.jpg
Dercia by Investigator
  • 566 Views
  • 7 replies
  • 7 Helpful

Resolved! Text +447303054127 at 5.55am

Scam message from above number at 5.55am bank holiday Monday saying: EE: Your payment for this months bill has failed to debit. Please update your billing information on: ************** Called legit ee number who advised scam message [Mod edit: Edite...