Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10497 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 6938 Views
  • 0 replies
  • 1 Helpful

Sim problems

im paying for 3 sim contracts each is for a different person and I need to find out how to turn off the child setting on one and turn on the child setting on another. Anyone able to help? 

content lock redirect

I've set my parental controls to 18+ but when I try to visit a site I get redirected to https://ee.co.uk/plans-subscriptions/mobile where I can see that my settings are still on 18+. what's happening?

Adam112 by Explorer
  • 1307 Views
  • 7 replies
  • 0 Helpful

Why hasn't EE enabled 2FA on MyEE accounts?

I see several years-old posts asking about 2FA - why hasn't this been implemented yet?  A simple username/password combo is NOT good enough.Come on EE - this is 'security 101' stuff.

Funk by Established Contributor
  • 3132 Views
  • 24 replies
  • 23 Helpful

BT text

Hi I have just recieved a text from "BT" saying  " Hello. BT here. Thanks for passing security to access your account. If this wasn't you please give us a call on 0800 800 150. Googled number, seems to be genuine. But I'm still not sure what to do. I...

ALB16 by Visitor
  • 3171 Views
  • 3 replies
  • 0 Helpful

Re: Sim Swap Fraud

This perhaps deserves its own thread but EE's security measures (or lack thereof) are truly dire. Still no 2FA to login to your account, for example. In 2024 this is mind bogglingly abysmal.Today I heard that other networks are introducing a "SIM loc...

RonlWeasley by Valued Contributor
  • 8065 Views
  • 34 replies
  • 31 Helpful

Parental control

Hello all community members,I am wondering is it possible i can set a patental control on my EE data if someone uses my mobile and try to open malicious website that will be blocked by Ee

Ali_shan by Visitor
  • 551 Views
  • 3 replies
  • 2 Helpful

Resolved! Fraud text ?

Hireceived this text  today. Assume it’s fraudulent. But searching Google I didn’t find anything similar listed .text from : +44 7477 215984ee - A resent request to transfer your number to another provider has been received. if this wasnt you. 080032...

Resolved! Scam caller

I am feeling very foolish currently...I fell for a scam call and gave out my address, previous address, email, name and DOB. It dawned on me when I received the apparent text from them that it didn't follow the usual format and was missing the intern...

Rumbum22 by Investigator
  • 1186 Views
  • 7 replies
  • 5 Helpful