Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10046 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 6634 Views
  • 0 replies
  • 1 Helpful

i lost my phone and sim card

just before 2 hour I lost my phone with SIM card... so can u please stop all activity for my sim card and mobile phone....because from Piccadilly circus some unknown guy snatching my phone.... so please urgently as soon as possible stop all sim card ...

hardik3 by Visitor
  • 334 Views
  • 1 replies
  • 0 Helpful

Resolved! Scam Discount calling

Hi Just received a call from this number claiming to be EE offering me 30% discount off my bill till my contract ends.Number 02086385181.The minute they asked me to confirm my email address I hung up and blocked.When googled number it says its a comp...

Resolved! Forward a scam message to 7726 not working

I received a message from+44 7884 407258 on Christmas day informing me that EE was having issues verifying my billing details and of course I was instructed to click on a link <https://myee-onlinebilling.com> immediately to update my details.  A scam...

help!

how do you contact customer services? i'm not with EE but a direct debit from them has appeared on my bank account. what do i do apart from cancelling it?

Cyber security

The cyber security addon with scam guard won’t work it won’t get past the code that gets sent to your phone step annoying the website has always been rubbish they need to get someone who knows how to to run a website it’s so frustrating 

danny19970 by Skilled Contributor
  • 421 Views
  • 3 replies
  • 0 Helpful

Is this a scam text

Family member received this text message from ‘MyEE’.  It it doesn’t make any sense. Apparently EE don’t deal in 6 digit pins anyway. So what’s the angle?BE ALERT TO FRAUD**Nobody from EE will ever ask you for this PIN. Your One Time PIN is 392218. I...

Jim180 by Explorer
  • 2679 Views
  • 4 replies
  • 4 Helpful

Resolved! Scam call

HiI got a call from 07418 374545, they said they were from EE to offer a discount on my monthly bill. They sent me codes via texts and emails, for what they said was verification. Next thing, I get an email saying my password has been changed to my E...

Shefa85 by Explorer
  • 1033 Views
  • 2 replies
  • 2 Helpful

revived a text from my-drs , is this spam

so have just recived a text from www,my-drs.co.uk. in the same text was a reference number and phone numberwont give the reference number, but the phone number provided 0151 329 3651it says that it is regarding EEim thinking this is a scam / phishing...

Resolved! Sim swap scam

Hi, I believe someone is going to attempt to sim swap me as I have given an untrusted number a security code. Does anyone know who I can get in touch with to help me? Someone on the phone preferably as the chat guides don’t know what to do 

ruby1878 by Investigator
  • 3450 Views
  • 10 replies
  • 5 Helpful