Why can't I unlock the content lock on my phone

[XRaySpeX · Accepted solution]

Are you on contract or PAYG?

• On Contract: Follow Switching Content Lock OFF or ON .
• On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

[Lukeyworld1]

Not a member of staff or the wars have my own contract 

[Leanne_T]

Hi @Lukeyworld1 

Thanks for coming here. 

You can find the details you need to remove the content lock in our How do I turn on parental controls on my device?, Help page. 

Leanne.

[Marius45]

I want to unlock the constant lock

[James_B]

Hi @Marius45,

Welcome to the EE Community. 🙂

Please see How do I turn on parental controls on my device?

Hope this helps.

James

[seedaripper1973]

Absolutely ridiculous, I'm coming up to 50 this month, many years ago I had to ensuring go into a bloody EE shop to prove my age, now for some stupid reason it's turned on parental lock again! I'm not traveling to a stupid store to prove who I am. I don't use credit card (I'm not stupid) but I have 3 debit cards with thousand of pounds in, yet this isn't enough to prove my bloody age! What kind of Draconian broken system do you use! I've been with you idiots for over 20 years, sort it out 😤

[Jon_K]

Hi @seedaripper1973 

Are you trying to remove content lock in your My EE Account?

What happens when you do this?

Jon

[BunkerBob]

Followed link and it worked straight away, thank you. 

[Leanne_T]

Thanks for letting us know @BunkerBob 

Leanne.