Virus
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21-09-2023 08:55 PM
Is there a virus going about and how do I get rid of it. I get ads all the time. Even half way through a text!!!
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21-09-2023 09:05 PM
Hi @FlobbyBobby
Factory reset your device.
Although its likely an app or service you have activate.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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21-09-2023 09:09 PM
@FlobbyBobby : We all get ads, even w/out a virus!
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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23-09-2023 05:14 PM
this wakes the phone up when I'm asleep and dominates the screen, often
with audio. Even if I'm just texting, it pops up. I then have to go to my
home page and start over.
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24-09-2023 08:29 AM
Hi @FlobbyBobby
It could be worth backing up all of your information and restoring the phone to factory settings.
Chris
