Text scam: Payment/Direct Debit failure message

[Sorcha]

There are several versions of scam text messages circulating at the moment. We wanted to let you see examples of what these may look like so that you can keep your details safe. 

The messages advise that either a payment has failed, a direct debit has failed or that your profile needs to be updated to prevent payment failure. Remember to never log into your account via a link in a message, always log into your account directly. 

These messages are fake and have not come from EE, here are some examples of what they can look like.

If you've received one of these messages, or something similar, don't worry. Receiving a suspicious text, email or voice call won't harm you – harm can only come if you interact with it

Just remember these important tips:

• Don’t click on links unless you’re 100% sure they are genuine

• Take a moment to stop and think and trust your instincts. If it looks too good to be true or looks suspicious, it probably is

• Don’t give any of your personal details or give anyone access to your computer – if you think you might have provided your bank account details, contact your bank immediately

For more information on how to stay safe online and report these message take a look at our Spam and phishing article.

[James_B]

Hi @Shadowofdeth,

Welcome to the EE Community. 🙂

That's not a genuine text from EE. Please forward it to 7726 to report it.

James

[Shadowofdeth]

Luckily I'm not totally clueless and knew something was up so googled right away which brought me here. But how are these people getting my details and so soon after signing up?

For all their bad network coverage and shockingly poor service in general, I never had these attempts with Three.

[James_B]

Hi @Shadowofdeth,

Sorry, it's impossible to say how the spammers got your number. The messages are usually sent in huge volumes by computerised systems so they may have even hit on your number randomly.

James

[Mikeyjap]

EE: You have missed a payment on your monthly bill. To continue using our services, please update your billing info via www.ee.co.uk-billing.live/

[XRaySpeX]

@Mikeyjap : It's a scam! There are many of these going the rounds. EE would never send you a msg asking you to click on a link in order to update your a/c.

Report it to your network provider by forwarding the text to 7726 (S.P.A.M. on your keypad).

That domain, faked to look like EE, was only created today in L.A. Browsers are already warning it's dangerous.

[Robynm]

I received a message this morning at 452am saying that EE were unable to take the required  fee for my invoice. The only reason I wondered if was a scam was because my payment isnt due in this date. I feel better for having seen this post on the community page.

[Christopher_G]

Glad to see you've managed to get some reassurance here, @Robynm.

Could you forward the message to 7726 please?

Chris

[EFL]

I know this type of scam has been mentioned elsewhere, but I got this just 2 days ago……..

EE: We couIdn't process your monthIy biII. To avoid Iate fees, confirm your information at https://myee-onlinelogin.com

[XRaySpeX]

@EFL : It's a scam! There are many of these going the rounds. EE would never send you a msg asking you to click on a link in order to update your a/c.

Report it to your network provider by forwarding the text to 7726 (S.P.A.M. on your keypad).

That domain, faked to look like EE, was only created 3 days ago in Brazil. Browsers are already warning it's dangerous.

[KLIPHUIS]

Received email today saying that my bill payment failed. Realised that, if I had completed link to update billing details, I would have opened up my bank account to bad people. Looks so convincing though, some people might be fooledSending address lukasz@cez.edu.pl

 Sending email was lukasz@cez.edu.pl