Spam email from no-reply@info.ee.co.uk ?

[ralintando]

Got a very authentic looking email and a text message from no-reply@info.ee.co.uk stating that they'd credited my next bill by £151.58

Very nice of them I'm sure but no such indication when I login via the ee app to check my account.

[bristolian]

Can you post a screenshot of the email or text message?

When did you receive this? Sometimes credits can take a day or so to appear via online billing.

[XRaySpeX]

Looks legit. You won't see any credit until next bill is posted, as it implies.

[ralintando]

[ralintando]

The intriguing thing is that I have just moved to EE broadband and have not yet received my first bill.

I have been ee mobile customer for a long time but it is hard to see how my legacy t-mobile phone account about £12.50  a month could generate such a refund.

I'll give them a phone could simply be a genuine mistake.

[bristolian]

The inclusion of your postcode also strikes me as a reassurance measure, it's not the first time I've seen this.

It's something that only genuine senders would know.

[Leanne_T]

Morning @ralintando 

Thanks for coming to the community. 

Please give us a call and the team will get the account and email looked into for you. 

Let us know how you get on 🙂

Leanne.

[XRaySpeX]

Had you got in touch with them?

[ralintando · Accepted solution]

So I phoned EE and apparently it is genuine, something to do with when I first asked to switch to EE Fibre Broadband and the the date, a few months later, when they could connect me? However, the call to them highlighted an issue that was preventing the billing mechanism from working on my broadband account.  This was referred to the data integrity group, who told me that my first bill would be available on the 24th of this month, Be interesting to see if it includes the £151.58 credit !

[ralintando]

Thanks Leanne see the resolution below.