Scam query

[Lynseyxjane]

I had a call from an unknown number saying from EE and offering 40% discount. I just had to confirm my email. Which I did. And they sent me a code from no-reply@info.ee.co.uk. Looked legit so I gave the code. The lady told me I passed security and must stay on the line so she could transfer me to a colleague. Kept telling me I MUST stay on the line which set alarm bells ringing. Within a minute I had an email from the same email address telling me my password had been changed. I hung up. Changed my password. Changed my email address. Please beware as this is the same email address that left emails come through from EE

[Leanne_T · Accepted solution]

Hi @Lynseyxjane 

Thanks for coming to the community and making us aware of this call that you have received. 

Have you spoken to our mobile guides on 150 to make sure no details have been changed on your account? 

Please see our Online Security: Avoid and Prevent Scams Help page, for staying safe and ways to report scam calls. 

Leanne 🙂

[Jenksw09]

I just had similar scam for 40% off but didn't give them any of my details. They asked  me to confirm my last bill and I said you should know what it is if your offering me a discount. They said they knew already but I had to confirm to them to prove who I was.

I said if you're legit you can email me my 40% discount as you will already have my email on record. They hung up.

The number they called from was

07935359225

[Katie_B]

Hello @Jenksw09. 

Welcome to the EE Community. 

It's great to hear you have not provided any of your personal information to the caller. 

If you are ever unsure of a call our customer care team will be happy to confirm if this was legit. 

Numbers from which our partners will call from can be found on this page HERE. 

I would also recommend reporting this call by completing this online form. 

Katie