Arlo secure subscription code

[Lisamoo07]

I purchased the Arlo doorbell with two security cameras in April this year, it comes with a 24 month subscription. Does anyone know how I find the secure subscription code? I tried EE chat and they were useless! It wasn’t on any of the paperwork sent, and it wasn’t in (or on) either of the boxes. The free trial will run out in a few days, so any help will be greatly appreciated. Thanks!

[Matt_124]

Does it appear anywhere in your Mobile Add-ons section, under "Your active add-ons" in the EE App for activation?

Was it this bundle here? https://ee.co.uk/products/arlo-hd-doorbell-and-2x-2k-outdoor-camera-plus-24-month-storage-subscripti... 

[Reece46]

I too would also like to know B)

[Lisamoo07]

Yes it’s that bundle. It’s not in mobile add-ons section.

[Lesley_W]

Hi @Lisamoo07 

Thanks for coming to our community.

You usually get a text after receiving your delivery with instructions, have you had that through?

Could you try texting ARLO to 150 and let me know if that helps?

Lesley

[Amarkovics]

I tried to text and it's come back I had this answer.

Sorry - it doesn't look like you have EE Smart Home Security to receive a voucher code.

It's definitely on my account!

[Lesley_W]

Hi @Amarkovics 

Welcome to our community.

Was the number you ordered with the same number you are texting from?

Lesley

[Mickeyl4d]

Hi Liam, did you get this sorted? I'm currently just setting up my cameras but nothing about the subscription has come through 

[Michael_D]

Hi @Mickeyl4d 

Thanks for coming to the community.

Have you tried to text ARLO to 150? This should send you the voucher code to get you set up.

Michael

[Mickeyl4d]

Yes I had the same reply as above. Apparently I dont have the add on even though I've got the email to confirm I have 

Thanks