Remove age restriction and content lock

[Ovidiu90]

Hi,I want to remove content lock!

Thank you!

[Katie_B]

Hello @Ovidiu90. 

Thanks for coming here. 

Are you a pay as you go or pay monthly customer?

Katie

[XRaySpeX · Accepted solution]

@Ovidiu90 : Are you on contract or PAYG?

• On Contract: Follow Switching Content Lock OFF or ON .
• On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

[Balsal121]

**bleep**

[Ivan321]

I want to remove content lock

[Debbie_G]

Hi @Ivan321.

Welcome to the community.

Are you a contract or a pay as you go customer?

If you have a contract account, you can find more information about removing the content lock on our How Do I Turn On Parental Controls on My Device? help page.

If you have a pay as you go account, I recommend getting in touch with our team to request this. You can also visit an EE Retail store with photo ID to complete this.

Debbie 🙂

[Ninja22de]

Yes

[Leanne_T]

Morning @Ninja22de 

Do you have a query we can help you with? 

If you would like to remove the content lock from your account, please see our How Do I Turn On Parental Controls on My Device? page for details 🙂

Leanne. 

[Roderic]

Hi can you please  remove  age restriction on my number 

[Mod edit - removed mobile number - please do not post personal details for public view]

[Michael_D]

Hi @Roderic 

Welcome to the community.

We don't have access to your account to be able to remove the age restriction, but you can see how to request this on our How do I turn on parental controls on mobile plans help page.

Michael