Possible scam call

[Belburn78]

My partner has just received a call from an alleged EE number calling from Durham. The call was to say they can give a discount of 30% on the monthly bill.  The caller spoke with a foreign accent and very broken English. When my partner asked why they hadn’t contacted me, as I’m the account holder, he asked for my details. 

[XRaySpeX]

@Belburn78 : What no. was the call from?

[Chris_B]

@Belburn78   EE are not offering any discounts to anyone while you’re in contract,   That will be a scam.  

[Michael_D · Accepted solution]

Hi @Belburn78 

As @Chris_B mentioned, we wouldn't call to offer a discount, especially if they weren't speaking to the account holder.

If you do receive any scam calls you can report it by completing our Report a scam or nuisance call form. The report goes to our partner Hiya, who’ll use it to improve call protection in the future.

Michael

[Belburn78]

 

[Belburn78]

When asked why he hadn’t called the account holder he then asked for the details of the account holders, which we didn’t pass on and hung up.  This is the number they called on. 

[Belburn78]

This is the number they called on. We didn’t pass any details on. 

[Schockwave]

@Belburn78 , that is definitely a spam call, not one from customer service or their partners, just checked for you.

[XRaySpeX]

This is not 1 of EE's  Direct partners

Report spam calls by filling the form @ https://www.bt.com/exp/help/contact-bt/form/scams

[Ali_A]

Hi  @Belburn78 

Welcome to the EE Community

You can check if a call is genuine and from us on our How Do We Contact You page. 
Or if the call was from our Direct Partners at Phone numbers EE partners will call from. 

If you're concerned about unsolicited contact from other companies, you can visit How to avoid and prevent scams including phishing, vishing and smishing for hints on how to block and prevent these.

You can also report the call to be investigated at Report a scam call | Help 

Ali