I would like to report an ongoing issue with our company website being incorrectly blocked on EE networks when Content Lock is enabled.
When we launched our new website, it was accessible across all other ISPs without issues. However, it was specifically blocked on EE with the following error:
“This site can’t provide a secure connection. thecocktaillab.co.uk uses an unsupported protocol. ERR_SSL_VERSION_OR_CIPHER_MISMATCH.”
After investigation, we found that only one reputation vendor (Talos) had incorrectly categorized our site under “Alcohol.” We submitted a reclassification request, which was approved and updated to “Dining and Drinking.” Following this, our website became fully accessible on EE, even with Content Lock set.
However, last week our site was suddenly blocked again on EE, despite no changes on our end. We checked Talos and other vendors, and our site is still correctly listed as “Dining and Drinking” with no “Alcohol” tag.
Notably, other companies in the same industry are not blocked on EE, even under strict Content Lock.
This repeated blocking is causing significant disruption to our business, as many adult customers who are unaware of how to disable Content Lock are unable to access our website.
We kindly request that EE’s categorisation team review and permanently correct the classification and accessibility of our website to prevent future blocks under Content Lock.
Thank you very much for your support.
Best regards,
Jay(thecocktaillab.co.uk)
