Possible Scam

[Beagle19]

I have received a phone call, supposedly from EE, stating that they are swapping from 4G to 5G on Friday and that I habanero being sent a new SIM and the old one will not work after Friday. Impossible to speak to anybody on EE app so wondered if anybody else has heard of this

[GibbsAd]

And a pin was then sent that actually is in my EE feed on my phone - so is this legit? They want to 'convert' the other 3 numbers on our plan as well now...

[Peter_W]

Hey @GibbsAd.

Thanks for reaching out to us here on the Community 😊

We are actually encouraging some customers to upgrade their SIMs so they can benefit from 5G Standalone, but as far as I'm aware we're not ringing customers about this. 

I've had a double check too, and this isn't a number that our team would call from, so if you receive any further calls please don't share any personal details or PINs.

If you haven't already, you can also report these calls to our security team here:

Report a scam call | BT Help

Peter

[L_Thompson123]

Same call just received  stating that EE had merged with another company and that my SIM card would no longer connect to 5G from tomorrow so they are sending a new one out and wanted to send me a text to begin the process. When I queried why I hadn't received an email or any notification she replied that many customers had reported the same and there must be an error on their side. I then said that I don't accept direct calls for risk of scams so I'll call EE back on a known number to proceed, to which she replied: "I am not doing any scams! I think you are crazy!!" and hung-up.... 

Super legit clearly.

Number was: 0203 648 4475

[Ali_A]

Hi  @L_Thompson123 

Great to see you were able to identify suspicious calls. 
You can report the call to be investigated at Report a scam call | Help 

Thanks! 

Ali

[SO111]

I had a similar cold call. Unfortunately I accepted the offer. What arrived was a new iPhone 16, but no sim. The prankster called again to apologise for sending the phone in error. He sent me a QR code asking me to drop the phone at local Post Office . I queried him about the fact that the return address was a private address not EE HQ. He came up with some excuse.

it all felt wrong. I reported it to EE immediately but not before he tried to buy a watch using my EE account which he had hacked ( blocking me in the process), EE intercepted the purchase and stopped it. Had I sent the phone off, I would have been billed by EE.

Fortunately EE Fraud department stepped in and avoided an expensive mistake.

So be warned. The caller has a Far Eastern accent and calls from a noisy office. He is convincing!

!

[SO111]

The perculiar thing about this string of very similar scams to which I fell foul today, was that it came as a surprise to EE Fraud Department, who claimed not to have come across anything similar before. On the upside they quickly interviewed and prevented a disaster for me. Beware of cold calls from any 020 numbers and callers with sub continent accents.