Possible Scam

[Beagle19]

I have received a phone call, supposedly from EE, stating that they are swapping from 4G to 5G on Friday and that I habanero being sent a new SIM and the old one will not work after Friday. Impossible to speak to anybody on EE app so wondered if anybody else has heard of this

[Katie_B]

Hello @winkydinky. 

Welcome to the EE Community. 

These aren't numbers from any of our partners.

I would recommend reporting this by completing this online form. 

Our back office team will then be able to investigate this further. 

Katie

[Tiashannon]

Looks as if this is kicking off again.  I’ve just received a call saying my sim is being cancelled and replaced.  They said they were sending an email which never arrived, then I had a text with a pin no which she asked for.  Alarm bells went off and I hung up.  Phone number was 07710 823669

[Peter_W]

Thanks for highlighting this, @Tiashannon.

If you haven't already, can you please fill out our form here to get this reported to our security team?

Peter

[Lauraoneill421]

I want to change my phone number because I feel like it might be compromised 

[Chris_B]

@Lauraoneill421  Then you need to call customer to request this.   Your number can only exist on one SIM.    

A scam call doesn’t mean it’s been compromised it’s just means someone tried to scam you.