Possible Scam

[Beagle19]

I have received a phone call, supposedly from EE, stating that they are swapping from 4G to 5G on Friday and that I habanero being sent a new SIM and the old one will not work after Friday. Impossible to speak to anybody on EE app so wondered if anybody else has heard of this

[GibbsAd]

And a pin was then sent that actually is in my EE feed on my phone - so is this legit? They want to 'convert' the other 3 numbers on our plan as well now...

[Peter_W]

Hey @GibbsAd.

Thanks for reaching out to us here on the Community 😊

We are actually encouraging some customers to upgrade their SIMs so they can benefit from 5G Standalone, but as far as I'm aware we're not ringing customers about this. 

I've had a double check too, and this isn't a number that our team would call from, so if you receive any further calls please don't share any personal details or PINs.

If you haven't already, you can also report these calls to our security team here:

Report a scam call | BT Help

Peter