Possible Scam

[Beagle19]

I have received a phone call, supposedly from EE, stating that they are swapping from 4G to 5G on Friday and that I habanero being sent a new SIM and the old one will not work after Friday. Impossible to speak to anybody on EE app so wondered if anybody else has heard of this

[Ali_A]

Hi @Beagle19 

Welcome to the EE Community

Our 4G service is still active and current 4G SIM cards also work with 5G. We don't have a programme in place to proactively contact customers to replace SIM cards. 

Do you have the telephone number you received the call from? 

If you're concerned about unsolicited contact from other companies, you can visit Avoid-and-prevent-scams how to block and prevent these. 
 

Ali

[T160T100]

I had same call very convincing sent me a text from EE I gave him my email then recieved an email with a pin for 2 factor authentication at this point I hung up. Phone number was 02045783186

[Ali_A · Accepted solution]

Hi @T160T100 

Welcome to the EE Community
 

Please read the How we contact you list and the Direct partners list to check that calls being made to you are from or on behalf of our company!

If you are receiving any unwanted calls or texts from other companies find more help on stopping or reporting these.

Ali

[Daifairs]

I’ve had this two days in row, 

the telephone number was 020 4578 3183

I asked them to send a text to confirm it was EE they said they were going to but never. 
considering my phone is brand new I knew it was suspicious 

I filpped on the guy he said he could cancel my contract for being abusive I then give him a few kind words a multiple four letter ones and hanged up 

[Daifairs]

To EE how do the scammers know what network I’m on have there been a data breach that you not telling customers about????

[Chris_B]

@Daifairs   There are websites that give this information.   Just google search 

what cellular network is this number on 

the internet is full of stuff like this if you ask the right questions. 

[Anantrup]

I had the same phone call, and soon realise they wanted the six digits code which is EE send so that you can change your password. I realise someone had changed my password and I quickly contacted EE and changed it back to a new one. Nothing was ordered from my account, so I’m wondering why they would want to get into my account. Is it because of identity theft as they can get the name and address email address and phone number and also your date of birth. If someone has done that, how can I protect myself from that? 

[Ali_A]

Hi @Anantrup 

You've taken the right steps to protect your account by updating your password. 

We take all reports of attempted fraud seriously. Please use our online form at Report a scam call | BT Help to report the call to be investigated. 

You can also visit our Online Security: Avoid and prevent scams page for details on how to keep your details and your account secure. 

Ali

[Gapple]

Just had the same call. I wished them good luck with their plan. 
number was 020 4578 3174