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Please provide this pin to the store advisor......?????

LME1981
Visitor

‎03-08-2022 03:23 PM

Hi There, 

I upgraded in store today. Whilst there I had a text to my phone that I needed to provide to the advisor to access my account and set up my upgrade. All was well and good with my upgrade!

3 hours later, away from the store, I have had another text from EE saying the same thing.....'Please provide this pin to the advisor...if it's not you please report it to 150.'

Of course i tried to call 150 and impossible to get through.

Is this some kind of fraud and what shall I do?

Thank you!

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1 REPLY 1
Leanne_T
EE Community Support Team

‎03-08-2022 04:15 PM

Hi there @LME1981

 

Thanks for coming here. 

 

I would suggest calling us again on 150, the team can check your account and let you know if the second PIN has been sent in error. 

 

Thanks, 

 

Leanne.

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