Identify fraud used to take ee mobile contract in my name.

[Rsharp419]

Today(5/12/22) I received a letter from ee telling to expect my bill of £84.35 to be taken on the 7th December. I have never had any dealings with ee. I want to know what to do as it is causing me much distress. 

[James_B]

Hi @Rsharp419,

Welcome to the EE Community.

I'm sorry to hear you've been a victim of identity fraud. 

I've sent you a private message. Please check your inbox and get back to me when you have a moment.

Thanks

James

[gavin4444]

Hi there James,

I have also suffered this same issue.  I have spoken to someone at EE about it on Monday this week and would be grateful for an update.  I have spent a lot of money on signing up with the 3 main credit search agencies to prevent further fraud taking place. 

please can you advise me what I can do.  I have a timeline of events and actions that I have taken and would like to hear how EE will resolve things for me. 

Kind regards,

Gavin  

[Debbie_G]

Hi @gavin4444.

Thanks for coming to the community.

I appreciate you’re trying to get more information about this.

If you give our Customer Service team a call, they’ll be able to access your account, look into this further and provide you with an update.

Debbie