How do I migrate from BT Virus protect to EE Cyber Security

[BassSinger]

Recently changed from BT to EE.

I have a Full Works package which includes EE Cyber security.  It says I have no devices protected, but I had installed BT Virus protect on all my devices. 5 in total.

This raises two questions:-

1   Is my BT Virus protect still active and kept up to date?

2  How do I change over to EE Cyber security, do I have to uninstall BT and reinstall EE?

I cannot find this information on the EE pages, given that this was a forced change, you would think there would be some information available.

[BassSinger]

@Lesley_W 

just following the links on EE Home Page

From my Laptop

Go to EE Home page,

Log in to my EE account

Scroll down to

Click on Setup Cyber Security Multi

At this stage it demands an EE mobile number. which I do not have.

[Lesley_W · Accepted solution]

Thanks for trying those things @BassSinger 

At this stage, I'd recommend speaking a guide on 0800 956 6000 who have a look at your account and find a way to get you set up without the PIN being sent. 

Let me know how you get on.

Lesley