How do I migrate from BT Virus protect to EE Cyber Security
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
17-10-2024 11:53 AM
Recently changed from BT to EE.
I have a Full Works package which includes EE Cyber security. It says I have no devices protected, but I had installed BT Virus protect on all my devices. 5 in total.
This raises two questions:-
1 Is my BT Virus protect still active and kept up to date?
2 How do I change over to EE Cyber security, do I have to uninstall BT and reinstall EE?
I cannot find this information on the EE pages, given that this was a forced change, you would think there would be some information available.
Solved! See the answer below or view the solution in context.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
18-10-2024 04:56 PM
just following the links on EE Home Page
From my Laptop
Go to EE Home page,
Log in to my EE account
Scroll down to
Click on Setup Cyber Security Multi
At this stage it demands an EE mobile number. which I do not have.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
18-10-2024 05:48 PM
Thanks for trying those things @BassSinger
At this stage, I'd recommend speaking a guide on 0800 956 6000 who have a look at your account and find a way to get you set up without the PIN being sent.
Let me know how you get on.
Lesley
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
31-05-2025 06:34 PM
Best of luck with that, I just spent two hours with them and got no where.

- « Previous
-
- 1
- 2
- Next »