Hi the issue with that aspect of the website isn’t anything to do with my account, so no account level checks are required. I know this because I got someone else on a different phone (not EE) who does not have an EE account to sign up. Still didn’t work. I did this over the phone and pointed this out to the complaint adviser. Who said they would fix it and look into. Was promised a call back 7 days ago, complaint was raised 9 days ago still nothing.
the telephone number you have provided simply connects to 150 and the automated options. If you go through those options then you will hear that when you select the home security option, when it goes through to the next stage, rather than getting home phone, broadband and home security. The options just revert to either phone or broadband. If you go through to either of those teams the advisers struggle to find a number for the home security team and say they need to fill in a web form.
they have filled in that web form twice and no one one replies. As others have said they are ringing up and on occasion being connected to Verisure (yep had that also) and also on one occasion I was connected to BT and they said they deal with community care alarm.
unfortunately your answers are very generic and not seeking to properly look into the issue. I have raised a complaint, I have rang those numbers, I have raised two web forms. And I have now had to resort to raising this on the community as a last ditch effort as the email I sent to the publicly available CEO address wasn’t replied to either.
