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Annoying floating Cyber Security icon

1eeUser
Investigator
Investigator

Does anyone know if you can disable the floating icon, please? I can't see the use for it and it is always in the way or obscuring a part of the phone screen.

1 SOLUTION

Accepted Solutions
1eeUser
Investigator
Investigator

@Schockwave @Northerner

Hi guys, the answer is the following:

The floating shield is meant to be an Accessibilty shortcut enabled by Cyber Security in the settings of the phone itself, under Accessibilty.

I have switched it off (second settings in screenshot below) and icon is gone!! Life is good again.

Screenshot_20230204-190733.png

View solution in original post

6 REPLIES 6
Northerner
EE Community Star
EE Community Star

Hi @1eeUser 

What device do you have? 

Is this one of your apps?

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

It's the EE cyber security app from Norton. I have added this to my new plan with a pixel 7 plus phone.

Anyone else on this forum use this? It produces this floating "shield" right across my screen that I have to keep moving out of the way. I can't figure out in the settings where to disable this.

Any help is appreciated 😀

@1eeUser , have you checked the settings for the app? I do not have it, personally, but there may be something in the settings you can change.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

I have,, and I as said, "I can't figure out in the settings where to disable this."  Nothing there😉

1eeUser
Investigator
Investigator

@Schockwave @Northerner

Hi guys, the answer is the following:

The floating shield is meant to be an Accessibilty shortcut enabled by Cyber Security in the settings of the phone itself, under Accessibilty.

I have switched it off (second settings in screenshot below) and icon is gone!! Life is good again.

Screenshot_20230204-190733.png

@1eeUser , thank you for the update, did not think of that one, good to know.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.