transferring number not working?

[tillysouthh]

hi, 

i recently moved to ee from o2. i recieved all the texts from o2 and ee to say my number had been transfered however its now not working. if someone texts my number from o2 i can recieve on my new phone but if i text anyone it sends them the new number that came with the sim. i have tried changing the number in settings but not working

[Leanne_T]

Hi @tillysouthh 

Thanks for coming here 🙂

How long ago did the number transfer? 

Which device are you using? 

Speak soon. 

Leanne.

[tillysouthh]

Hi, 

yesterday the number transferred & im using the iphone15 pro max

[Leanne_T]

Thanks @tillysouthh 

Can you text NUMBER to 150, does the reply show the correct number? 

Leanne 🙂

[tillysouthh]

yes it is showing the transferred number. its just when i text people they are receiving texts on the new number

[Leanne_T]

Thanks @tillysouthh 

Can you go into your iPhone settings, iMessage and turn off, also Facetime turn off. Then can you restart the phone and turn both settings back on. 

Does the same happen with texts? 

Leanne.

[tillysouthh]

hi i tried that, still saying the new number not the transferred one

[Leanne_T]

Thanks for trying @tillysouthh 

In this case please call us on 150 and the team will get the transfer looked into for you. 

Leanne 🙂