07-02-2024 04:15 PM
hi there,
i was on bt mobile then was moved to EE in jan. sim stopped working. got a replacement EE sim sent out, not working. Been in to EE shop. Another new sim inserted. worked for around 20 mins then stopped again. Phone is not locked ( apple 14 pro max) Guy in shop checked settings and all was well. Dont know what to do next. Any advice?
07-02-2024 05:43 PM
08-02-2024 12:04 PM
08-02-2024 12:39 PM
Hi @nick55555.
This should show in the top right corner of your phone.
Have you tried your SIM in another device?
Katie
09-02-2024 12:28 PM
09-02-2024 12:38 PM
Thanks for trying @nick55555.
I'm not sure what could be causing this, the issue occurring when the SIM is in a different phone indicates this is a SIM problem.
I'd recommend getting back in touch with our technical care team who can run some tests.
Katie