sim not working

[nick55555]

hi there,

 i was on bt mobile  then was moved to EE in jan. sim stopped working. got a replacement EE sim sent out, not working. Been in to EE shop.  Another new sim inserted. worked for around 20 mins then stopped again. Phone is not locked ( apple 14 pro max) Guy in shop checked settings and all was well.  Dont know what to do next. Any advice?

[Katie_B]

Hi @nick55555. 

Welcome to the community. 

Does your phone show No SIM?

Katie

[nick55555]

it doesnt say anything. Where will it show that?
there are no bars on the signal. I am now in another part of the country
so its not picking up the network. When i was in the store the guy said
that there was nothing wrong with the phone. Is it just 3 fauly sims in a
row?

[Katie_B]

Hi @nick55555. 

This should show in the top right corner of your phone.

Have you tried your SIM in another device?

Katie

[nick55555]

tried in another phone and it did not work
n

[Katie_B]

Thanks for trying @nick55555. 

I'm not sure what could be causing this, the issue occurring when the SIM is in a different phone indicates this is a SIM problem. 

I'd recommend getting back in touch with our technical care team who can run some tests. 

Katie