sim not linking to my EE ID

[ian992]

today I active my PAYG sim and following to link the sim to my EE ID and it's say the products can not be linked to my EE account.

[Leanne_T]

Morning @ian992 

Thanks for coming to the community. 

Do you have an existing My EE account you are trying to link the number to? 

Leanne 🙂

[ian992]

yes and it say can not link at this monment.

[Leanne_T]

Thanks @ian992 

I have sent you a private message for some extra details 🙂

Leanne.