sim card not activated

[jamiegrantttt]

hello. i bought a new sim card on a sim only day yesterday. the sim card has been in my phone for nearly 24 hours and still hasn’t come on. what can i do 

[Chris_B]

@jamiegrantttt  Just to check your device is network unlocked to use any network? 

[Northerner]

Hi @jamiegrantttt 

Are you in the UK.

Thanks 

[jamiegrantttt]

i am yes 

[jamiegrantttt]

i believe so yes. i checked the setting and it said no sim restrictions 

[Christopher_G]

Are you able to test the SIM in another unlocked phone, to see if it works, @jamiegrantttt?

It may be worth giving our customer service team a call so they can check everything from our side for you.

Chris

[Midnight_Voice]

@jamiegrantttt 

Have you switched the phone off and on again?

[jamiegrantttt]

i don’t unfortunately. was thinking of popping down to the local store tomorrow to be honest 

[jamiegrantttt]

yes i have tried a couple of times. taken. the sim out and cleans that and the port 

[Matt_124]

If you are going to go down to your local store, please bring either a Passport or Driving Licence with you so they can verify you and in case they need to do a replacement SIM.

These methods are the only way they can verify you in the absence of a working SIM to send a OTP to. This ID Scan process would be required for security purposes for replacement SIMs in-store, and if you were unable to bring either of these then you would need to order a replacement SIM over the phone with customer services if that is the issue.