replace sim card/change postal address

[ScarlettL]

Hi,

I want to replace my SIM card and send it to my friend's home, but I can not change the address without verifying it. However, I can not get a code from my old SIM card, which is why I want to replace it. :((

I can not go to the UK until August, how can I change the address or get a new card? 

[Northerner]

Hi @ScarlettL 

You'll need to speak to EE CS direct to change your address. 

Are you EE PAYG or pay monthly contract. 

Thanks 

[ScarlettL]

Thank you, 

I am pay monthly contract,  I also want to know if I can use email or message to solve it, because my friend had called once but he failed.

Scarlett

[Katie_B]

Hello @ScarlettL. 

Thanks for getting back to us.

Live Chat can be found in the EE app under 'Help'. 

You can also update your billing address in the EE app by following these steps:

Plans & subscriptions > Settings > Change address. 

Katie

[Jamo_1979]

No, you cant. She cant get her verification code, that she needs in order to change her address. Thats the problem. She obviously does not have access to that number. I am going through the exact same thing right now. I cant order a new sim/esim, because it will go to my previous address. When I try change my previous address, it wants to send a verification code, to my cell number. I dont have the sim, so cant receive the code in order to change my address. I have been trying to do it with EE for over a year, and have been pushed from pillar to post. been to countless ee stores, only to be treated like a leper basically. Tried phoning CS multiple times over the year, only to be told they don't know whats wrong, and I need to go into a store. So, just going in circles really. useless bloody Mobile Operator

[bristolian]

That "useless mobile operator" would soon be criticised in the press when the end user has their phone stolen by someone who gains access to their account via phishing spam, changes the delivery address for a replacement SIM to theirs, and thus takes control of the poor user's mobile number and one-time-passwords....

Of course when this happens, the operator who has no security and thus allowed convenient replacements to any address is suddenly the best thing since sliced bread. Networks can't win!

The reasons for needing a replacement SIM here seem a little vague, but even so - doing so via a retail store with photographic ID would seem the next best answer.