lost my number
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19-01-2025 03:50 PM
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19-01-2025 03:57 PM
Hi @Ash741
Thanks for coming to the community.
It is correct that our team would need to speak to you directly, they would not be able to discuss the account with your parents.
When you say that the number has been lost, have you lost the actual SIM or has the number been disconnected?
If you have access to Skype, you can dial 0800 079 8586 on Skype to get through to our team to discuss the account and number.
Michael
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19-01-2025 03:57 PM - edited 19-01-2025 04:00 PM
@Ash741 : Were you on contract or PAYG?
How did you lose your no.? Was it that you hadn't paid your bill (contract) or hadn't used your SIM for over 9 months (PAYG)? In either case you would've lost it for good & you cannot get it back. You would need to arrange with the sites you have it registered at to change your contact no.
You'd be wasting your time trying to contact EE, even if you could get thro'. They won't give it back.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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19-01-2025 03:59 PM
Hi @Ash741
As you can use Skype then call EE using the number in my signature. (UK office hours).
More information on number hibernation can be found here:
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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19-01-2025 04:08 PM
@Ash741 0800 0345 will not work unless you dial 0044 first. It’s an international call from China, you need to dial out of the country 00 then the country code your calling 44.
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19-01-2025 11:47 PM
I have my SIM, I can't top it up. The text I got was dated 13 jan 25 saying my number would be disconnected.
I've tried using Skype as per the other comment to ring the 0800 number and it doesn't work.
This is also the last time I can log in now too, as it keep saying it needs to authenticate my account but only gives me an option to use texting, and I had 4 chances and used them all now. I've tried with both my UK number (nothing) and my China number and neither work, so I'm not even going to be able to log into this now either.
Hopef ully I'll still get an email repsonse to any replies in here.
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19-01-2025 11:51 PM
Hi, the text message says 6 months. I was on PAYG for the last few years.
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20-01-2025 12:25 AM
Sounds like your PAYG SIM may have gone into hibernation due to non-use.
When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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20-01-2025 12:49 PM
@Ash741 , you need to ring using the international code, which is +44 or 004then 800, see my signature for using Skype and making calls to customer support.

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