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Cant send messages to short code numbers

Sarah8990
Investigator
Investigator

‎27-06-2025 02:22 PM

I am unable to send messages to any shortcode numbers including 150. I can not see any reason why in my settings. Any idea on what could be causing it? 

0 Helpful
7 REPLIES 7
Northerner
EE Community Star
EE Community Star

‎27-06-2025 03:11 PM

Hi @Sarah8990 

  1. What device do you have. 
  2. Have you checked the SMS number in your app settings
  3. Are you on EE PAYG or pay monthly contract.
  4. Are you in the UK.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Sarah8990
Investigator
Investigator
In response to Northerner

‎27-06-2025 04:40 PM

Hi, 

It's an s24. I have checked the app settings and everything seems correct. It's contract and I am jn the UK. 

0 Helpful
Ali_A
EE Community Support Team
In response to Sarah8990

‎27-06-2025 07:01 PM

Hi @Sarah8990 

What error message do you get when you try to send to a short code? 

If possible can you screenshot the error and post here? Just be sure to remove any identifiable information first 

Thanks 

0 Helpful
Sarah8990
Investigator
Investigator
In response to Ali_A

‎27-06-2025 09:20 PM

Screenshot_20250627_211754_Messages.jpg

 This is the error I get with ant shortcode number I message. When I click on options it says - resend or delete. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Sarah8990

‎27-06-2025 11:01 PM

Can you send texts to ordinary nos.?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
bristolian
EE Community Star
EE Community Star
In response to Sarah8990

‎27-06-2025 11:50 PM

I'm not surprised that sending to +44150 fails - the number is simply 150. The +44 is accounted for in the SMSC number. 

It's odd that incoming texts appear as from that number, but all the same.

0 Helpful
Sarah8990
Investigator
Investigator

‎28-06-2025 07:06 PM

Yes, I can send messages to normal numbers just fine. 

The +44 doesn't make a difference. I have tried it both ways and doesn't work either way. 

0 Helpful