just moved across to EE, phone cannot make calls or connect to internet

[Tom407]

just moved across to EE, phone cannot make calls or connect to internet

[bristolian]

When exactly is "just" that you moved to EE? Does your phone show coverage indicators?

When did this problem start?

[Tom407]

hi, esim was activated today, phone has not worked since moved over from vodafone to ee;  network coverage looks ok;  there is just no functionality - cannot make any calls 

[Leanne_T]

Hi @Tom407 

Thanks for coming to the community. 

Has your Vodaphone SIM card lost signal? 

Do you have an EE signal showing? 

Speak soon. 

Leanne.

[Tom407]

looks like vodafone has withdrawn connectivity and I do not have an ee signal,

[Leanne_T]

Thanks for the quick reply @Tom407 

Did you order a new phone or just a SIM only? How did you download the EE eSIM, was this in your EE account or by scanning a QR code you were sent? 

Leanne.