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joining from plusnet

max2903
Visitor

‎30-09-2023 06:32 PM

so I, like many others, filled out the requested info needed to change over, including pac to keep original number, had email confirmation from EE and confirmation of my direct debit setup (not date on it however)

This was on 21st Sept - now 30th and nothing! Do I get a new sim? apparently this was all supposted to take 12-24hrs and be finished! How long do I wait for the sim?

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎30-09-2023 10:06 PM

@max2903  you should’ve had this by now as these are sent out second-class Royal mail I highly recommend you give custom services a call about this as it sounds like it’s not been processed. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.