in the process of migrating to ee, but no service on new sim

[michael657]

in the process of migrating to EE from BT, new phone and sim have arrived but phone advises no service. Is this normal as i was advised it could take 24hrs,also tried another phone with sim same message? 

[XRaySpeX]

@michael657 : Is your BT SIM still working?

[michael657]

yes it is

[XRaySpeX]

Then the port hasn't started, yet alone completed. Wait until you get a msg from EE that it has all been done.

[michael657]

so the message no service is normal before porting? Does that mean that the phone connected and has started the process?

[bristolian]

Have you been advised which day your number is due to port? Or when did you give your PAC to EE?

[michael657]

All info supplied yesterday including PAC. I was advised to put new sim in the new handset that arrived this morning and that would automatically start process but the message no network is concerning me!!

[Katie_B · Accepted solution]

Hello @michael657.

If you submit your PAC code before 5.30pm on a working day, we will endeavour to have your number transferred the following working day.

I would recommend allowing till midnight tonight for your number port to complete, if this has not completed by then please be sure to let us know. 

Katie 🙂