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Missing sim

OneCap
Explorer

‎25-05-2022 08:30 PM

My father in law has lost his phone and I ordered a replacement EE sim on 14th May. He says it hasn’t arrived. I cannot access online chat, he has no mobile phone so I am struggling to see where I can contact EE to tell them the sim hasn’t arrived! Does anyone have an email address I can use? He is struggling with all things IT but I need this sim sooner rather than later trying to prevent him having the stress of chasing. Thank you 

0 Helpful
2 REPLIES 2
Fatboy71
Ace Contributor
Ace Contributor

‎25-05-2022 09:14 PM

Not sure If you live near an EE Store, but that would be the quickest way to get a replacement sim. 

 

Hope that helps 🙂

XRaySpeX
EE Community Star
EE Community Star

‎25-05-2022 09:24 PM

EE provide no email contact.

 

These SIMs are sent by 2nd class post.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP