in the case of a lost phone?

[Xavierku]

Hello,

Can I have (or buy?) a new phone and simcard and can I keep my former tel.no. and apps and downloads I had on the phone - i.e. do you have the information and can it be added to a new phone.

[Chris_B]

@Xavierku  You can request a replacement SIM card by calling customer services. You also need to inform them that you’ve lost your device so it can be blacklisted and the sim blocked.   Your apps are stored within your app/play store account that you’ve downloaded EE doesn’t have that information.      You can purchase a new device and if your old device is on contract you need to still pay for that contract it doesn’t end because of a lost device.