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Sim card not working

KonradKwapinski
Explorer

‎27-09-2022 04:25 AM - last edited on ‎27-09-2022 07:22 AM by EE Community Moderator

Today at 27.09 my sim card has been not working 

I m far from london and nead upgrade sim card by internet 

Mobile +xxxxxxxxxxxx

Can you help me

xxxxxxxxxxxxxxxxx@xxxxx.xxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎27-09-2022 07:28 AM

Hi @KonradKwapinski 

Are you in the UK? 

Are you on EE PAYG or pay monthly contract? 

Have you tried restarting your device? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
KonradKwapinski
Explorer

‎29-09-2022 07:51 AM - last edited on ‎29-09-2022 10:14 AM by EE Community Moderator

After restarting my mobile phone conection been good, I upgraded my device and now from morning situation the same, internet and phone call not working. Please check again what happened becouse restarting device is not helpful in this moment.

Regards xxxxxx xxxxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

0 Helpful
Christopher_G
EE Community Support Team
In response to KonradKwapinski

‎29-09-2022 08:05 AM

Hi @KonradKwapinski

We'll do our best to help. Are you on contract or pay as you go? Are you in the UK?

Chris

0 Helpful