iPhone14

[T5]

Hi, I need your help getting my phone number activate again. 
so I originally did a  esim transfer from my old phone to my new phone but I noticed that I did something wrong as I was getting notification on my old phone and not the new one. So I reset my new phone and did a new set up. But now I can’t make or receives calls.

Please  advised 

[Chris_B]

@T5  You need to request a replacement SIM card.  You can go to a store with photo ID to do  this or call customer services to request one.   When you have that sim and it’s activated you can move your number to the eSim.  

[T5]

I didn’t have an ESIM before. What i was trying to do was to transfer the things from my old phone to the new one but instead of doing it from the iCloud. I went and did an ESIM quick transfer instead of my contacts and this as now caused issues for my using sim in my new phone. I am still getting notification on the new one so I was told to reset my new back to manufacture setting and by doing this my sim now won’t work on either phones. 

[Christopher_G]

Hi @T5

You could try speaking to our Mobile Care team so that they can check everything from our side. They'll be in the best position to advise you going forward.

Chris

[T5]

Thank you

Sent from my iPhone