@Mfh1 eSims are only available to contract customers and you can request this via the my EE app. Obviously you need a working sim first.
Open the my EE app click the person icon top right then click Settings & Permissions and scroll down to Activate Sim/eSim then just follow the open seen prompts.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
