how Long does it take for a sim to start working when you keep your old number

Gareth409 · ‎04-04-2023

Christopher_G · ‎05-04-2023

Hi @Gareth409

Welcome to the community.

Like @XRaySpeX said, it's usually done very quickly, but it can take up to 24 hours.

If it still isn't working after 24 hours, I'd recommend speaking to our technical support team.

Chris

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XRaySpeX · ‎04-04-2023

@Gareth409 : It should be immediately your upgrade is confirmed.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Christopher_G · ‎05-04-2023

Hi @Gareth409

Welcome to the community.

Like @XRaySpeX said, it's usually done very quickly, but it can take up to 24 hours.

If it still isn't working after 24 hours, I'd recommend speaking to our technical support team.

Chris