failed to transfer the old number to EE

[gracepeng213]

I'm filling the pick form to transfer my old number to EE, but the system keep saying that the PAC is not correct. I get it from the old provider and is valid until 19/09/2023. What should I do in dealing with this situation?

[Leanne_T]

Hi @gracepeng213 

Thanks for coming here. 

Have you previously provided the PAC when you ordered the EE SIM? 

Leanne 🙂

[gracepeng213]

Yes, does that mean I don't need to make the transfer again? Then when will the transfer achieved?

[Leanne_T · Accepted solution]

Hi @gracepeng213 

You won't need to enter this twice, if you call us on 150 the team will check when the number will transfer for you 🙂

Leanne.

[XRaySpeX]

About 1 working day after you 1st use the EE SIM.