esim won’t activate

[mp1013]

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Please help !!

New phone upgrade 

transfer with esim went fine and mobile data was working BUT icloud transfer didn’t work so I had to reset the whole phone - obviously then lost the esim 

trying to then redownload/won’t activate 

went into the EE app and replaced esim to get a new QR code every time i try to scan this it now comes up with cannot download esim 

can’t get any calls or texts in either phone  

[Chris_B · Accepted solution]

@mp1013  You’ll need to call customer support so they can actually the eSIM for you.  This will have to be tomorrow now as customer support is closed. 

[kiltiegirl]

Hi Chris, that's not much of a solution. 
I have a similar issue and have had no service since Xmas eve and even on my home wi Fi I cant call, text or use wi Fi calling.

I cat call customer support either, like the OP as I cannot get calls or texts.

[Matt_124]

You could download Skype and call the freephone number using it if you are unable to call using another phone, it should be free.