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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Switching from BT to EE keeping same number

Hi when was upgrading my BT broadband the advisor asked me about switching to EE with my mobile sim only i asked if I could keep my same number. I was advised yes she would use the pac code when she ordered the SIM card just put the SIM card in my mo...

DeeD2 by • Investigator
  • 5909 Views
  • 8 replies
  • 5 Helpful

Resolved! Stolen sim

Hi,  I lost my sim and phone. Please can you post a new sim to my address? it is 47 ********, ****** I look forward to hearing from you  kind regards Abdul    [Mod Edit: Removed address from public view]

Ghafori by • Investigator
  • 483 Views
  • 4 replies
  • 3 Helpful

Resolved! Moving from eSIM back to old physical SIM?

I converted my physical SIM to an eSIM via the My EE app. Now the physical SIM is no longer functional. If anytime in the future I would like to switch back to my old physical SIM from eSIM, is that possible or do I have to order a new physical SIM?

5GEE by • Investigator
  • 15068 Views
  • 5 replies
  • 3 Helpful

Resolved! New SIM card doesn’t work

What can I do while the mobile Internet of the EE SIM card purchased at the Heathrow vending machine is not available, I have been to the store 2 times, and I have called the customer service for three days, but it still has not been resolved. SIM ca...

Shelon by • Investigator
  • 1342 Views
  • 13 replies
  • 0 Helpful

HelloI’m facing the same problem. Did it end up solving itself?

Resolved! New sim

Hi everyone, I have transferred from giff gaff to EE sim free contract. I am keeping my old number, everything was set up over the phone including my PAC number with my code from giff gaff. How will I know once everything is transferred. I have been ...

Annabee2 by • Investigator
  • 629 Views
  • 5 replies
  • 2 Helpful

Not receiving calls from other mobiles

Moved from O2 to EE at the beginning of the week and keeping my old number.  I received the text to say the transfer of my number had completed today. BUT, even though I can get calls from landlines, any mobile that calls my number just receives the ...

Resolved! SIM Failure on EE Pay as You Go

Hi! Yesterday my SIM started saying “No SIM” in the mobile service settings on my iPhone 13 Pro Max. I tried restarting the phone but it didn’t work to make the SIM work. I contacted EE  and they said to restart the phone and make a call for 2 minute...

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