Trying to call my husbands previously EE but now Smarty phone.

[lakester]

Hi my husband changed from EE to Smarty. If I try and call him it automatically goes to EE voice mail even though he's not with them now but my son ( on three network ) and daughter( on smarty) both can call him. Has anyone had anything similar. 

[Alex_H · Accepted solution]

Hello @lakester,

Welcome to the EE Community

Are you on EE still yourself? If anyone else on the same network as you calls his number do they get directed to the EE Voicemail also? 

 Has the issue  just started since he transferred his number from EE to Smarty? If so then most likely the issue is with the number porting/transfer which is causing issues with the routing of the call.

If so I would recommend that he get in touch with Smarty to report this issue and they should be able to help get it resolved.

Alex