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eSim/Sim. Upgraded to new phone Samsung S24128GB but no sign of Sim in box!!!

Huaweiboy
Contributor
Contributor

‎20-02-2024 07:43 AM

No sign of Sim in box! How does eSim work? 

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5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎20-02-2024 07:52 AM - edited ‎20-02-2024 07:53 AM

@Huaweiboy  Can you put your old sim in the new device?     And there will be no sim in the phone box it’s should be within the same delivery bag. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Huaweiboy
Contributor
Contributor
In response to Chris_B

‎20-02-2024 06:54 PM

Must be an eSim. No sign of sim card! EE Store assistant never mentioned anything about Sim card. Gonna try setting up my phone tonight, see ehast prompts etc I get

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Leanne_T
EE Community Support Team
In response to Huaweiboy

‎21-02-2024 08:21 AM

Hi @Huaweiboy 

Can you use the old SIM in the new phone? 

If no SIM card was supplied, this should be the same size and work for you 🙂

Leanne. 

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Huaweiboy
Contributor
Contributor
In response to Leanne_T

‎23-02-2024 09:57 PM

Thanks

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Leanne_T
EE Community Support Team
In response to Huaweiboy

‎24-02-2024 08:31 AM

No problem @Huaweiboy 

Have a lovely weekend 🙂

Leanne. 

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