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Esim not transferred on upgrade !

mdrapper
Visitor

‎19-10-2025 04:24 AM

i upgraded tp the Samsung S25 ULtra 356 Gb after i had been into an ee Shop to talk agbout an Esim the new device was delivered next day but i an unable to get the esim online - the physical sim was swapped into new device and now i get an Error code 1-403 when i try to convert online 

 

Frustrated 

0 Helpful
1 REPLY 1
Peter_W
EE Community Support Team

‎19-10-2025 01:32 PM

Welcome to the Community @mdrapper 😊

Just to be sure, am I correct in thinking that you've tried putting your physical SIM in the new phone, and this isn't working either?

If that's the case, I would recommend visiting one of our retail stores with a valid passport or UK driving licence, and we can make sure your SIM is activated correctly.

Peter

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